📦 We ship across all Canada! Shipping costs are calculated at checkout.

🚚 Enjoy Next-Day Free Delivery across the Greater Ottawa area and downtown Gatineau on orders of $75 or more.

Use "Serraj10" promo code at checkout to get 10% off on 1.2kg set cookies

🚚 Enjoy Next-Day Free Delivery in Greater Ottawa and Gatineau on orders over $75. We ship across all Canada! Shipping costs are calculated at checkout 🛒 Order Now

Shipping policy

Shipping Policy

Thank you for shopping at Maghreb Market! Here’s everything you need to know about our shipping process to ensure a smooth experience.

1. Processing Time

  • Order Processing: Orders are processed within 1-4 business days, not including weekends or holidays.
  • Order Confirmation: You’ll receive an email confirmation once your order is placed, and another email with tracking details when your order is shipped.

2. Shipping Rates & Delivery Estimates

Domestic Shipping (Canada)

  • Local Delivery: Next-day free for orders over $75 CAD in greater Ottawa and Gatineau. Orders below this threshold incur a flat rate of $6.99 CAD. Delivery typically takes 24-48 hours.

  • Standard Shipping: Shipping costs are automatically calculated at checkout based on the delivery address and package size. Estimated delivery time is 3-7 business days.

  • Express Shipping: Shipping costs are automatically calculated at checkout based on the delivery address and package size. Estimated delivery time is 1-3 business days.

International Shipping (USA)

  • Standard International Shipping: Shipping costs are calculated at checkout based on the delivery address and package size. Estimated delivery time is 7-15 business days.

  • Express International Shipping: Shipping costs are calculated at checkout based on the delivery address and package size. Estimated delivery time is 3-5 business days.

Note: International delivery times may vary due to customs processing.

3. Tracking Your Order

  • After your order is shipped, we’ll send you a tracking link to monitor its progress. Please allow 24 hours for tracking updates.

4. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: We currently do not ship to P.O. boxes or APO/FPO addresses.
  • Customs Regulations: Some items may have restrictions in certain locations. If an item cannot be shipped to your area, you will be notified during checkout.

5. Delayed or Lost Packages

If your package is delayed or appears lost in transit, please reach out within 7 days of the expected delivery date. We’ll work with the carrier to help resolve the issue. Maghreb Market is not responsible for packages lost due to incorrect addresses provided at checkout.

6. Damaged Packages

If you receive a package that is visibly damaged, please:

  1. Take photos of the damage.
  2. Contact us within 24 hours at maghrebmarket00@gmail.com.

We’ll review your claim in line with our return policy and provide guidance on next steps.

7. Customs, Duties, and Taxes

For international orders, please be aware that any customs duties, taxes, or additional fees are the responsibility of the customer and are not included in our shipping rates. These charges are set by the destination country and must be paid by the recipient.

For any questions or further assistance, feel free to contact us at maghrebmarket00@gmail.com. Thank you for shopping with Maghreb Market!